Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotels and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St Regis, The Luxury Collection, Sheraton, Westin, Four Points by Sheraton, W, Le Meridien, Aloft and Element.
Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts.
Sheraton Abuja Hotel is located in the heart of the Nigerian federal capital city of Abuja. It is situate along the popular Ladi Kwali Street. The hotel offers a total of 540 rooms and Suites that are tastefully furnished and an array of international conference facilities and space.
Department: Human Resources
•To use word processing/database/spreadsheet software to provide documents as required and provide management information including reports.
•To receive enquiries and complaints and to provide information and advice on routine matters.
•Oversees the human resource database. Ensures that system records are accurately recorded and cross-checked.
•To ensure all employee files are kept up to date – and to ensure confidentiality of employee information is maintained at all time, in line with Data Protection legislation.
•Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with associates and with management.
•Manage the sick leave policy of the hotel in conjunction with Department Heads and manage all associate leave matters.
•Responsible for logging of all sick leave and other absence in the system and provide information to managers on levels of sick leave.
•Take a proactive role in cases of extended or repeated sickness absence.
•Supervision of female locker rooms daily to ensure neatness at all times.
•Frequent inspection of female locker rooms equipments/facilities and write weekly report on the conditions.
•Ensure that HR office environ is kept clean at all times.
•Type correspondence, reports and other documents
•Receive, Open, distribute mails and ensure the mail rack/box is kept neat at all times.
•To be responsible for the processing of all incoming and outgoing mail.
•Ensure the prompt ordering of work items required in the department.
•To take accurate minutes at departmental meetings as requested and ensure minutes are ready and distributed within 24hours.
•To be flexible to work-changes and tasks and to challenge the way things have always been done to continuously improve services.
The list is not an exclusive or exhaustive of all job functions that an employee in this position may be asked to perform from time to time
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must be able to:
•Maintain the strictest confidentiality at all times with regard to client, guest and personnel related matters
•Be Highly professional in appearance, character and conduct
•Put Attention to detail in terms of content, spelling and grammar of written correspondence
•Possess excellent interpersonal and communicative skills and an ability to integrate into all levels of the organization, Posses excellent telephone manner
•Show high levels of organisational skills and efficiency.
•Be able to work under pressure both as part of a team and also working on own initiative
•Be proactive and innovative
Must be able to demonstrate:
•Passion for the industry and excellence in guest service
•Outstanding professional communication and personal presentation.
•Personal initiative, resolve and high energy towards tasks and goals
Bachelor degree required.
Must have at least 2 years operational Hotel experience (essential)
Previous experience in HR or Training role preferred but not essential
Must be highly computer literate with advanced knowledge of Microsoft Office programmes, including Microsoft Outlook facilities.
Knowledge of desk-top publishing advantageous, but not essential.
Must maintain a neat, clean and well-groomed appearance per Starwood standards.
Responsible for the operation of the Housekeeping Department, i.e. guest room floors, public areas, laundry, uniforms and linen. Manage the daily operations of the Housekeeping, and the Laundry/Valet departments. Responsible for the budgeting, forecasting, and financial planning of the department. Manage the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction. Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. Manage operating expenses to maximize costs while providing excellent guest services.
Minimum five years management experience with at least three years in housekeeping management at progressively higher levels of responsibility.
This position is a Department Head role providing professional, advisory and executive support service to the Hotel’s Senior Leadership Team to assist in meeting the strategic goals of the establishment.
Must be able to speak, read, write and understand English
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Must have previous experience in a large hotel environment.